Refund policy

Unless a ticket is clearly identified as non-refundable at the time of purchase, you may request a refund within 3 days of purchasing your ticket.

Certain ticket types, events, promotional offers or specially priced tickets may not be eligible for return or refund. Any such restriction will be stated in the relevant event or ticket information before purchase.

To request a ticket refund, contact info@afterdarkevents.co.nz and include your name, order number and event details.

This policy does not limit any rights you may have under the Consumer Guarantees Act or other applicable New Zealand law. Ticket terms cannot override statutory rights where an event or service is not provided as promised.

Booked event services

Where AfterDark Events has been booked to provide AV, lighting, sound, technical production or related services, the cancellation and refund terms contained in the agreement or contract signed by both parties take precedence over this general policy.

Unless otherwise stated in the signed agreement:

  • Cancellations made at least 30 days before the scheduled event date are eligible for a full refund of amounts paid.
  • Cancellations made fewer than 30 days before the scheduled event date will be considered individually.
  • Any refund offered within the 30-day period is at the discretion of AfterDark Events and may take into account equipment reserved, planning completed, labour committed, supplier costs and other expenses already incurred.

Any non-refundable deposit, booking fee or third-party cost will be identified in the applicable quote, invoice or signed agreement.

Event changes or cancellations

Where an event is cancelled, postponed or materially changed, refund eligibility will depend on the circumstances, the ticket or booking terms and applicable New Zealand consumer law.

Where a postponed event remains valid for a replacement date, ticket holders will be advised of their available options.

Approved refunds

Approved refunds will be returned to the original payment method where possible.

Please allow up to 10 business days after approval for the refund to be processed. Your bank or payment provider may take additional time to display the funds.

If more than 15 business days have passed since your refund was approved, contact: info@afterdarkevents.co.nz